Filter Options
- What are the "net speed" filter options?
- How does BT detect Bots?
- What does Auto Bucket size mean?
- What does Minimum Sample Size mean?
- How do I change my bucket size when viewing data?
- When filtering on specific URL data, how much data can I pull in?
Settings & Administration
Metrics
- What does it mean when First Byte time increases?
- Why do my Virtual Turns (SPA Pages, Custom Timers, and Mutation Observer Calls) have no Performance Detail metrics?
- What is Cumulative Layout Shift End and why is it so high? I thought my CLS score was in the green!
- Why is my first input delay so high in the Aggregate waterfall? When I try it on my side my mouse clicks super fast!
- Why don't I see Largest Contentful Paint (LCP) on every page view?
- What is Fully Loaded Time?
API
- How do I create a custom report leveraging Blue Triangle information for my organization?
- Why is the API responding with 403: Incorrect email or API key provided? How do I find my API key/email?
- How do I reproduce a graph/table in the portal via an API request? (View JSON for API)
- Why does the API respond with "400 Method not allowed"?
- How do I find the site identifier / site prefix for API requests?
- Why does the API only return 100 rows of data when I know there is more data than that?
Dashboards
- How to Share/Copy Dashboards
- Why do the line graphs in my widgets change the x-axis bucket size per point when I change my time period in the dashboard?
- How do I get rid of the colorful, vertical lines on my widget graphs?
- Why can't I edit the widgets in preconfigured dashboards?
- The widget in my custom dashboard doesn't show the data very well. How can I make it easier to view?
- What's the difference between cloning and sharing custom dashboards?
Real User Monitoring (RUM)
- How do I know what percentage of users have WCD enabled?
- Why can't I see any scatter plot points on the RUM Performance Detail Page?
- Why do I only see X amount of page views in the portal when I should see Y amount?
- How come I am getting CSP violation errors? We don't have a CSP!
- In the Real User Errors Explorer what's the difference between Sessions Impacts and Percentage of Total Errors? Shouldn't they be the same?
- Why isn't my load test showing data in the portal?
Synthetic Monitoring
- I can't find a dashboard widget that displays data the way I want. How can I get what I'm looking for?
- What are Central Data Repositories and how can I configure one?
- How do I change what metric is displayed in scatter plots on a Performance Detail page?
- How do I view a filmstrip in Synthetic Performance Details, I don't see the tab for it?
- How do I identify all the long running javascript functions belonging to a given domain?
- What is Function Tracing?
Alerts
- When are synthetic alerts evaluated and triggered?
- How can I tell what changes have been made to my site's alerts recently?
- How do I stop my alerts from firing during routine maintenance to my site?
- I accidentally scheduled a pause for an alert during the wrong time period. How do I change the scheduled pause?
- What's the difference between pausing and disabling an alert?
- How do I edit multiple of my alerts at the same time?
Reporting
- I'm getting a report that I didn't configure. How can I find out who configured it and is sending it to me?
- Can I edit the configuration for multiple emailed reports at the same time?
- How are the color thresholds set on the Executive KPI Report?
- Is CrUX data collected by Blue Triangle?
- I'm getting a report that I didn't configure. How can I find out who configured it and is sending it to me? Can I edit the configuration for multiple emailed reports at the same time? How are the color thresholds set on the Executive KPI Report? Is CrUX d
- What user level is required to be able to create and edit an Executive KPI Report?
Business Analytics
- I don't have a unique error page for a product being out of stock, how do I set up an out of stock report?
- How do I configure a Slow Pages or Brand Opportunity Report from the Business Analytics module?
- How do I validate that the resolutions we put in place actually produced the expected financial results?
Marketing Insights
- Will a Customer Journey beacon fire on a page if it's closed too quickly?
- What functions are available to help marketing teams improve their marketing performance?
- What areas of the portal are most applicable to me as a marketer?
- How can I use the Blue Triangle platform to increase the efficiency of my media buys?
Tag & Content Governance
General
- Does Blue Triangle's tag use cookies?
- When does Page Group get set and how is it configured?
- Can I use Synthetics to measure the results of an A/B test I am running on my site?
- How can I see how my website measures up against my competitors?
- How can I integrate Blue Triangle with other marketing tools we're using, like Google Analytics and Adobe Analytics?
- What is the Competitive Index?